My product doesn’t look like the photo.

We regret to hear that the product you received did not meet your expectations. At our store, we offer a wide range of natural products, including gemstones. It’s important to note that each natural product has its own unique appearance, which may result in variations from the picture displayed on our website. The color, shape, and any natural imperfections such as fracture lines are inherent characteristics of gemstones and contribute to their beauty. These blemishes do not impact the functionality of the stone. In fact, they are often sought after for their spiritual properties and hold special significance for many individuals. To learn more about how gemstones work, we invite you to explore our blog.

If you have received a product other than a natural item, and it does not resemble the image provided, please don’t hesitate to contact our customer service team. We kindly request that you include a photo of the product, as well as your name, address, order number, and product number (which can be found on the packing slip). Our dedicated customer service representatives are always available to assist you further and provide an appropriate solution to address your concerns.

Thank you for reaching out to us, and we assure you that our team is committed to ensuring your satisfaction.