Help, my order isn’t complete!

We apologize for the inconvenience caused by the incomplete order. We understand your anticipation and the importance of receiving all the products you have ordered. Occasionally, errors can occur despite our careful handling by our Warehouse Monks, but we are committed to rectifying the situation for you.

To ensure prompt delivery of the missing product, kindly send a photo of the items you did receive to our customer service team. Please remember to include your name, address, and order number in your communication for quick assistance. It is essential that we receive a photo of the delivered products, as a photo of the packing slip alone is not sufficient for our records.

Once we receive the necessary information, we will expedite the shipment of the missing product to you as soon as possible. In the event that the product is no longer available, you will be promptly refunded. Please expect the refund within 2 weeks of contacting our customer service.

We appreciate your understanding and cooperation. Our goal is to assist you swiftly, and we look forward to resolving this matter to your satisfaction.